Troubleshoot the Salesforce TrueContext AppExchange Package

When you install the TrueContext AppExchange Package in your Salesforce org, the system prompts you to create a TrueContext trial account. This topic describes how to solve problems that might happen when you install the AppExchange Package or create your trial account. It also describes how to solve the errors.

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Troubleshoot the TrueContext Lightning App

Error Happens when Cause Solution
This app can’t be installed. User doesn’t have permission (changeDashboardColors) to create dashboard with colors. You install the app. Your user account doesn’t have the Change Dashboard Colors permission.

Create a new permission set with the required permissions.

  1. From the Salesforce Setup, use the Quick Find to go to Permission Sets.

  2. Select New to create a Permission Set.

    1. Enter any Label.

    2. Under License, leave the default None.

    3. Select Save.

    Result: The system opens your new Permission Set.

  3. Select System Permissions.

  4. Select Edit.

  5. For the Change Dashboard Colors permission, select Enabled.

  6. Select Save.

    Tip:Remember to assign the new Permission Set to the user account that installs the TrueContext AppExchange Package.
This app can’t be installed. Data Storage Limits Exceeded. You install the app. The TrueContext AppExchange Package exceeds your Salesforce org’s storage limits.

We recommend that you remove records that you no longer need.

Info:You can check your Salesforce Storage Usage for your org.

Troubleshoot your TrueContext Trial Account

Error Happens when Cause Solution

The system displays the following message:

To start your TrueContext trial for Salesforce and take advantage of our pre-configured forms and integrations, go to TrueContext on the AppExchange and select “Get It Now”.

It should display the Create a New TrueContext Account page.

 You try to create your trial account. You tried to access the Trial Account through an incorrect or outdated link. To create your TrueContext trial account, follow the steps on the Quickstart tab of the TrueContext Lightning app.

Invalid Authorization: expired access/refresh token

You try to create a Salesforce Connection. You already have five Salesforce ConnectionsClosed A Connection is an integration point that's used to link a TrueContext Data Source or Data Destination to an external service to import or export data. Data Destinations and Data Sources that share the same external service can also share the same Connection. that use the same account. Create your Salesforce Connection using a different User Account.
Browser Unsupported You try to create your trial account. You’re using a Browser that is not supported to create a TrueContext Trial Account. Make sure you’re using the latest version of Chrome, Firefox, Edge, or Safari.
Execution Failure: Processor ‘TrueContext Submissions’ failed to execute: Execution Failure: There was an error with the Salesforce API call: [{"message":"insufficient access rights on cross-reference id: 0015e000003negJ","errorCode":"INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY" You submit a form. TrueContext tried to send data to records that don’t exist in Salesforce. This could be caused by Data SourcesClosed Data sources, also known as "Lookups", are external sources of data that you upload or connect to TrueContext. You can reference this data in a form to populate answers or answer options. Data sources save typing, reduce errors, and make it easy to provide mobile users with only the relevant, most current data. that don’t have the latest data. Make sure the Data SourceClosed Data sources, also known as "Lookups", are external sources of data that you upload or connect to TrueContext. You can reference this data in a form to populate answers or answer options. Data sources save typing, reduce errors, and make it easy to provide mobile users with only the relevant, most current data. has the latest data, and manually fetch new data if needed. Then, reconcile the mobile app and submit another form.