ServiceNow Integration Demo Videos

These three videos show how TrueContext integrates with ServiceNow to enhance your field service workflows.

Available on the Advanced and Enterprise tiers:

Essentials
Advanced
Enterprise

Contents

Use TrueContext with the ServiceNow Agent app for Field Service Management

This video shows a field technician doing preventive maintenance on an elevator:

  1. The technician launches the TrueContext Mobile App from a Work Order Task in the ServiceNow Agent app.

  2. The form guides the field technician through the steps required to service the elevator.

  3. The field technician submits the form.

  4. TrueContext updates records in ServiceNow to include data from the submitted form.

  5. The Service Operations Manager can access the new data from the ServiceNow Work Order Task record.

Info:The topic Use the ServiceNow Agent Mobile App to Open and Send Data to the TrueContext Mobile App describes how to set up a workflow that integrates the ServiceNow Agent app with TrueContext.

Use TrueContext with ServiceNow’s Healthcare and Life Sciences
Service Management

This video shows a field technician repairing a medical device at a clinician’s request:

  1. The field technician launches the TrueContext Mobile App from a Work Order Task in the ServiceNow Agent app.

  2. The form guides the field technician through the steps required to repair the device.

  3. The field technician submits the form.

  4. The Service Operations Manager can access the new data from the ServiceNow Work Order Task record.

Build a ServiceNow integration workflow

This video shows you how to set up a full TrueContext workflow integrated with ServiceNow:

  1. Set up a ServiceNow Table Data Source that fetches data from a ServiceNow table.

  2. Create a form to capture the field data and guide the user through a workflow. You use the data fetched from ServiceNow to define answer options and to push data to other questions in the form.

  3. Set up a ServiceNow Table Data Destination. The Data DestinationClosed A Data Destination specifies where to send data from a submitted form. You can use Data Destinations to automate data sharing and storage, routing data to a specific service (such as email or cloud storage) in several different formats. updates a ServiceNow record using data from the submitted form and attaches a document.

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