TrueContext Mobile App Passcode Lock

For added security, TrueContext field users can set up an app-level passcode. This ensures that only the user who knows the passcode can access the TrueContext data. This topic describes how the app-level passcode lockClosed A passcode lock is an added security feature that field users can set up on their Mobile Apps. A passcode lock ensures that only the user who knows the passcode can access the data. Touch ID and Face ID are supported on iOS and macOS versions of the Mobile App. works and the steps to set it up.

Info:The app-level passcode is optional for field users. Team Administrators can enforce a device-level passcode for additional security.

Available on all tiers:

Essentials
Advanced
Enterprise

Contents

How the app-level passcode works

How to unlock the app

Once you set up a passcode, you must enter the passcode correctly in order to open the TrueContext Mobile App. After 10 failed attempts, the app prompts you to sign in.

Touch ID and Face ID for iOS and macOS

If Touch ID or Face ID are enabled on your device, you can use these as a way to unlock the app. First, set up your passcode, and then select the Touch ID or Face ID option.

Windows and Android face or touch recognition

The Windows and Android Mobile Apps do not support face or touch recognition as alternatives to entering a passcode.

Option to delete local data

Local data includes all drafts, pending submissions, and settings, including the app-level passcode. You can set up the TrueContext Mobile App to delete local data after 10 failed passcode attempts. This option helps protect any sensitive company or customer data that you already entered in a form.

Warning:You can’t get the local data back once it’s deleted.

After 10 failed attempts to enter a passcode:

  • If the option to delete local data is on, you must sign in with your TrueContext username and password.

  • If the option to delete local data is off, you must sign in with your TrueContext password. The app remembers that you previously set up a passcode and prompts you to set up a new one.

Wait periods

The TrueContext Mobile App allows five passcode attempts before it applies a wait period and displays an alert.

The wait periods increase with each failed attempt:

Attempt number Wait period before next attempt
6 1 minute
7 5 minutes
8 15 minutes
9 1 hour

If you can’t wait until the tenth attempt, you can also uninstall and reinstall the app. Uninstalling the app permanently deletes all drafts, pending submissions, and settings, including the app-level passcode.

Warning:You can’t get the local data back once it’s deleted.

Set up an app-level passcode

  1. The following table describes where you can set up a passcode lock in each version of the TrueContext Mobile App:

    Device platform Where to find the passcode lock setting Passcode length (TrueContext Mobile App version 16.7 and later)
    iOS Settings > Security Settings > Passcode Lock 6 digits
    macOS Settings > Security Settings > Passcode Lock 6 digits
    Android Settings > Advanced > Security Settings > Passcode Lock Between 6 and 32 digits
    Windows Settings > Application > Passcode lock Between 6 and 32 digits

  2. Enter and confirm your passcode.

    Result: Your passcode is saved until you sign out of the Mobile App.

  3. Do you have an iOS or macOS device?

    • If yes, and Touch ID or Face ID are enabled, you can use these as a way to unlock the app. After you complete step 2, select the Touch ID or Face ID option.

    • If no, go to step 4. The Windows and Android Mobile Apps do not support face or touch recognition as alternatives to entering a passcode.

  4. Do you want to permanently delete all drafts, pending submissions, and settings after 10 failed passcode attempts?

    • If yes, select the option to erase data.

      Warning:You can’t get the local data back once it’s deleted.

    • If no, navigate back to your other settings.