What are App‑to‑App custom callback parameters?

This topic provides a brief description of how custom callback parameters can pass answers and form metadata from the TrueContext Mobile App to another app on the device.

Available on the Advanced and Enterprise tiers:

Some organizations use a third-party Field Service Management (FSM) platform to provide their mobile workforce with customer information and work orders. They often use TrueContext to provide additional functionality to enable their teams to perform critical, on-site services. Custom callback parameters App‑to‑App custom callback parameters are user-defined parameters that indicate which answers and metadata to pass from the TrueContext app to another app on a user’s device. provide a way to pass answers and form metadata from the TrueContext Mobile App to the FSM app.

App‑to‑App custom callback parameters are user-defined parameters that indicate which answers and metadata to pass from the TrueContext Mobile App app to another app on a user’s device. In the TrueContext Form Builder, the form designer specifies both the parameter name and a DREL expression that can also include static text.

For example, if an FSM platform stores a value for SerialNumber, TrueContext form designers can configure a custom callback parameter for the corresponding TrueContext question. When a technician enters a serial number in the TrueContext Mobile App and then saves or sends the form, the custom parameter name and value is passed back to the FSM app.

Info:The topic Configure App‑to‑App Custom Callback Parameters provides details about how to set up custom callback parameters.