Sign in with Multi-Factor Authentication

Multi-Factor Authentication (MFA) provides an extra layer of security for users signing into TrueContext. When a user signs in with their username and password, TrueContext requests an additional authentication method to verify the user’s identity. This topic describes how to sign into the TrueContext Mobile App and Web Portal with MFA.

The MFA feature applies only to “native login”, where users enter their credentials directly into the Mobile App or Web Portal. TrueContext MFA does not affect Single Sign-On (SSO) that you set up outside of TrueContext.

Tip:Your organization can use both MFA and SSO within your TrueContext implementation. For example, you can set up employee users for SSO and third-party contractor users for MFA native login.

Available on all tiers:

Essentials
Advanced
Enterprise
Note:You must update your device to use the latest version of the TrueContext Mobile App. MFA is not compatible with TrueContext versions earlier than 22.0.

The images in this topic show the MFA flow on an iOS device. The process is the same on all devices and on the Web Portal.

  1. Go to the TrueContext Web PortalClosed The TrueContext Web Portal is a web application used to manage security settings, forms, FormSpaces, other users, Data Sources, and Data Destinations. sign in page, or open the TrueContext Mobile App.

  2. Enter your username and password, and then select Log In.

    Result: TrueContext sends a 6-digit code to the email address associated with your account.

  3. Go to your email inbox to get the authentication code.

    Tip:The authentication email comes from donotreply@truecontext.com, and it might end up in your spam or junk folder. Add this address to your safe sender list and adjust any inbox rules that remove TrueContext emails from your main inbox.

    The authentication code expires 10 minutes after you attempt to sign in. If the code expires or you can’t find your authentication email, return to the sign in screen and reenter your username and password. This sends a new authentication email.

  4. To sign into the Mobile App, enter your authentication code. To sign into the Web Portal, enter your authentication code and select Login.

    Result: TrueContext verifies your code and signs you in.

    A screen to enter your six-digit authentication code to sign into the TrueContext Mobile App.

    Note:TrueContext locks your account after five failed login attempts. If this happens, the system sends you an email to reset your password and recover your account.